#1180 ✓resolved

File Manager Problem

Reported by Peter | July 8th, 2014 @ 02:00 PM | in 2.3.4 (closed)

Whilst creating a link to a file: Highlight text, click Create Link icon, click Browse Server, click Switch to File Manager.

Page is displayed, heading Listings for expFile, under this a link Create a new expFile. Click on the link and you get a page not found error page.

Comments and changes to this ticket

  • dleffler

    dleffler July 9th, 2014 @ 01:09 AM

    • Tag set to file manager
    • Assigned user cleared.

    What version of exp are you using? And if v2.3.0 which file manager are you using?

    FWIW, this is simply a generic 'showall' view for a module/controller which has no showall view...hence the file module using the expFile model has no 'showall' view, BUT we should be displaying the 'picker' view which in turn loads the selected file manager view.

    Can you display the file manager from the 'insert image' command of the editor and/or by using the Exponent 'files' menu?

  • Peter

    Peter July 9th, 2014 @ 08:12 AM

    • Assigned user set to “expNinja”

    I am using 2.3.0 and CKEditor. FileManager is fine for insert image and Files-FileManager. Peter.

  • dleffler

    dleffler July 9th, 2014 @ 04:01 PM

    • Assigned user cleared.

    Are you running with SEF URLs turned OFF?

  • Peter

    Peter July 9th, 2014 @ 06:40 PM

    • Assigned user set to “expNinja”

    SEF is ON


  • dleffler

    dleffler July 10th, 2014 @ 04:20 PM

    • Assigned user changed from “expNinja” to “dleffler”

    I can't duplicate this locally...only thing I can imagine is that the /framework/modules/file/views/file/picker.tpl file is missing and it's defaulting to a file module showall.tpl file (which doesn't exist), so it loads the system fallback showall.tpl file (really only for initial development of new modules)

  • Peter

    Peter July 10th, 2014 @ 04:26 PM

    The file picker.tpl is present, also picker_cke.tpl.

  • Peter

    Peter July 12th, 2014 @ 02:43 PM

    If I type in the url into a browser window that is used to add an image to the page, I get File Manager as expected:


    If I use the URL that Exponent uses when I want add a link to a file I get the expFile page:


    As I do not know the inner workings, I am puzzled that the link that works uses /file/picker/ajax_action/ whereas the one that doesn't uses /file/picker?ajax_action= . Please try these links on my site to see the problem. This is now slowing me down as I try to populate pages.


  • dleffler

    dleffler July 14th, 2014 @ 12:12 AM

    I'm sorry, I've tried this on several servers (running 2.3.0p3) and both urls work to bring up the file manager. Are you having any issues with other urls being mangled? What is the web server being used?

  • Peter

    Peter July 14th, 2014 @ 08:25 AM

    This is strange. I believe the server is running Linux Apache 2, it is a shared server at Fasthosts.

    In an earlier problem #1163 I had file manager problems that were cured by deleting a .htaccess file which you said should not have made any difference. So there seems to be some sort of compatibility problem?

    I have not had any other URL problems.

  • Peter

    Peter July 16th, 2014 @ 01:57 PM

    In case it helps, attached an extract from Fasthosts help regarding .htaccess.

  • Peter

    Peter August 21st, 2014 @ 02:42 PM

    I have just installed a copy of the web site onto a server from a different provider, and the File Manager seems to work OK there. Therefore it looks like there is something within the standard Fasthosts server setup that is causing this problem. For now I've moved development to the other server, so if you'd like to access the Fasthosts version for diagnostic purposes please let me know and I'll give you a login.

    BTW - I have found an incompatibility between FileManager and Firefox Download Manager Tweak Extension 1.0.7. When you make a selection from FileManager the browser window remains open. The FileManager tab closes but in the process Firefox has opened a couple of Downloads tabs which remain open.

  • dleffler

    dleffler August 21st, 2014 @ 07:42 PM

    Your Firefox anomaly...is that when using the File Manager from the exponent menu, or when calling it up from within a text editor?

  • Peter

    Peter August 22nd, 2014 @ 07:35 AM

    That's when using FileManager normally from within Exponent while using the text editor - adding links or graphics and clicking Browse Server. I can't say if it happens under other circumstances as that's the only way I have been using it.

  • dleffler

    dleffler September 12th, 2014 @ 12:32 AM

    • Milestone set to User issues
  • dleffler

    dleffler March 24th, 2015 @ 03:31 PM

    • State changed from “new” to “resolved”
    • Milestone changed from User issues to 2.3.4

    Fixed with recent push

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.

New-ticket Create new ticket

Create your profile

Help contribute to this project by taking a few moments to create your personal profile. Create your profile ยป

Bug Tracker for Exponent CMS

Shared Ticket Bins

People watching this ticket


Referenced by