#1188 new
Patricia Van Roon

new exponent upload crashed my site again

Reported by Patricia Van Roon | August 2nd, 2014 @ 12:59 PM

Dear Exponent: I backed up my website and then unzipped the new versions of exponent 2.3.0 and 2.3.0 patch 1. When I did this and checked my site, I get an 500 Internal Server Error as follows:
"Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@nicerlab.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request."

Can you please tell me what I'm doing wrong? I thought all I had to do was unzip the files.

Comments and changes to this ticket

  • Patricia Van Roon

    Patricia Van Roon August 2nd, 2014 @ 03:57 PM

    Does this mean that the permission of the zip file needs to be changed to 755? It was extracted in the root web folder. I uploaded zip file to the root web folder and then extracted to that folder. I'm trying again with the new permissions on the zip file. I'm the only user so that's not the problem.

  • Patricia Van Roon

    Patricia Van Roon August 2nd, 2014 @ 03:58 PM

    Error is still a 500 internal server error

  • Patricia Van Roon

    Patricia Van Roon August 2nd, 2014 @ 10:28 PM

    This only ever happens when I try to update the site. I would like to know why and how. It does not seem to be a permissions issue. You worked on my site last time and it took quite some time to get it working again. You never told me what you did to fix it. Perhaps it is the same problem. I'm going to try and restore a backup which I did before the update. Can you please let me know what you did last time when this happened?

  • Patricia Van Roon

    Patricia Van Roon August 3rd, 2014 @ 04:58 PM

    The link you sent was not an email. It was from hostgator's site. I don't understand how a new exponent can be sent out without checking to see if it works. I am seriously considering switching to wordpress as exponent is not very user friendly.

Please Sign in or create a free account to add a new ticket.

With your very own profile, you can contribute to projects, track your activity, watch tickets, receive and update tickets through your email and much more.

New-ticket Create new ticket

Create your profile

Help contribute to this project by taking a few moments to create your personal profile. Create your profile ยป

Bug Tracker for Exponent CMS

Shared Ticket Bins

People watching this ticket