#1415 ✓resolved
Adolfo Castro

Can´t see a Exponet toolbar in a fresh installation of release 2.4.1

Reported by Adolfo Castro | May 23rd, 2017 @ 01:21 AM | in User issues

I just did the upgrade to patch 5 but no success. The installation apparently occurs with no problems. I was a fresh installation. Please help.

Comments and changes to this ticket

  • dleffler

    dleffler May 23rd, 2017 @ 10:57 AM

    • Assigned user changed from “expNinja” to “dleffler”
    • Milestone set to User issues

    Just to confirm...this was a clean initial installation, or you upgraded and existing site? Are you using a shipped theme or a customized one? If you upgraded from a previous version, what version were you running? What theme framework is your theme (YUI/traditional, Bootstrap 2, or Bootstrap 3)?

    The quick answer would be that due to a customization there is a css styling conflict that prevents the exponent bar from being 'moved' to the top of the browser window...OR, there is a javascript crash which prevents the toolbar from being displayed (most likely if using the YUI theme framework).

  • Adolfo Castro

    Adolfo Castro May 23rd, 2017 @ 05:56 PM

    No,it´s really band new. I create un database, upload the files to a empty folder. A clean install. The toolbar doesn´t appear than a upgrade to pach 5. No result. Now I´m try to install the version 2.4.0. Can I set the position of toolbar in config file or acctivate debug?

  • dleffler

    dleffler May 23rd, 2017 @ 08:56 PM

    You didn't say which theme you were using?

    Most settings are stored in /framework/conf/config.php. Change the following lines (sequence is not always correct so I can't give you line numbers)

    Turn Error Reporting 1=On, 0=Off

    Location of Exponent bar 1=top, 0=bottom
    You may have to clear your browser cache and cookies, and log off then on again to get the slingbar to move
  • Adolfo Castro

    Adolfo Castro May 24th, 2017 @ 06:01 PM

    I really don´t know what fix the problem but I cleaned everything. Install 2.4.0 version, all works fine than I upgrade to 2.4.1 and after to 2.4.1 patch 5. Now I´m in the game again. I hope this help. Thanks

  • dleffler

    dleffler May 24th, 2017 @ 06:55 PM

    • State changed from “new” to “resolved”

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